Privacy Policy
Last updated: April 2026
SENDA ("we," "us," or "our") operates callsenda.com and the SENDA emergency home dispatch service. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
Information We Collect
We collect information you provide directly to us, including:
- Full name and business name
- Phone number (cell number used for dispatch calls)
- Email address
- ZIP code and service area information
- Trade type (Plumbing, HVAC, or Electrical)
- Referral information
- Consent records including timestamp of agreement
When homeowners call our dispatch number, we may collect call data including call duration, time of call, and ZIP code entered during the IVR process.
How We Use Your Information
- To connect homeowners with available licensed contractors in their area
- To contact contractor applicants regarding their network application
- To send dispatch calls and SMS notifications to contractors who have consented
- To verify contractor licensing and insurance status
- To maintain records of call activity and billing
- To improve our dispatch service and contractor network
- To comply with legal obligations
SMS and Phone Communications
By submitting the contractor application form, you consent to receive dispatch calls and SMS notifications from SENDA to the cell number you provided. Message frequency varies based on call volume in your area. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS or contacting us directly.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Homeowners — only your first name and trade type are shared when a dispatch call is connected
- Service providers — third-party tools that help us operate our platform (Twilio for calls, Supabase for data storage)
- Legal authorities — when required by law or to protect our rights
Data Security
We use industry-standard security measures to protect your information. Your data is stored securely and access is restricted to authorized personnel only. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain contractor application data for as long as you remain in or are being considered for our network. Call records are retained for billing and dispute resolution purposes. You may request deletion of your data at any time.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS communications at any time
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
SENDA
Operating under DLL Holdings LLC
hello@callsenda.com
1-888-840-2988
This policy may be updated periodically. Continued use of our service constitutes acceptance of any changes.